USB Drive Upgrade Requirements:
- For the best performance, use a USB drive of 8GB or smaller. USB drives larger than 32GB cannot be recognized by the device.
- Do not use SD card-to-USB adapters for this upgrade.
- The USB drive’s file system must be FAT32 format.
- Ensure that the extracted upgrade files are located in the root directory of the USB drive.
- Do not change the names or file types of the files or folders in the upgrade package.
Attention
If the upgrade fails or the files are not recognized, please verify that the USB drive’s file format and file location are correct. Then, try the upgrade process again.
Software Upgraded Version List
Customer Support
If you encounter any issues during the upgrade process, feel free to contact us:
Email:
- For Shopify or Amazon customers, please reach out to [email protected].
- For orders from Kickstarter backers, contact [email protected].
Phone:
Toll Free: (855) 937-4567
Mon.-Sun. 9AM-9PM EST